When you call our help desk hotline, you are connected to a live consultant. In many cases, a consultant can help you resolve the issue over the phone, which minimizes on-site emergency calls and reduces your overall support costs.
All incoming support requests are logged, tracked, and managed through our help desk billing system, which also stores all historic information. Help desk support is always just a phone call away: the live help desk is available Mon-Fri 9 am – 6:00 pm EST. Weekend and after hours support is available through our 24-hour voicemail service.